At Victorian Plumbing Shop, we believe in creating bathrooms that inspire confidence and comfort. Just as we meticulously curate our collection of premium taps, toilets, and accessories, we are committed to providing a transparent and reliable service for our style-conscious and practical global clientele. This policy outlines our shipping practices and our straightforward returns process, designed with your satisfaction in mind.

Shipping Information

We ship globally (excluding select remote regions and parts of Asia). Our goal is to get your carefully selected products to you securely and efficiently.

Order Processing

All orders are processed within 1-2 business days from the date your order is placed and payment is confirmed.

Shipping Methods, Time & Costs

We offer two primary shipping options to balance speed and value:

  • Standard Shipping (Fee: $12.95 USD)
    • Carrier: DHL or FedEx.
    • Delivery Time: 10-15 business days after dispatch from our Bloomington warehouse.
    • Ideal for those who prefer a balance of cost and reliable, tracked delivery.
  • Free Shipping
    • Carrier: EMS.
    • Delivery Time: 15-25 business days after dispatch.
    • Eligibility: Automatically applied to all orders with a subtotal of $50 USD or more.
    • A cost-effective option for larger orders where delivery speed is less critical.

Note: Delivery times are estimates and may be affected by factors outside our control, such as customs clearance and local postal services. You will receive a tracking number once your order ships.

Returns & Exchanges Promise

We stand behind the quality of our products. However, if an item doesn’t meet your expectations, our policy is designed for clarity and ease.

Key Policy Points

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, in original packaging, and in resalable condition with all accessories and documentation.
  • Return Shipping: Customers are responsible for return shipping costs unless the item is faulty or we shipped the incorrect product.
  • Refund Method: Refunds are issued to the original payment method (Visa, Mastercard, JCB, PayPal).
  • Processing Time: Refunds are processed within 5-10 business days after we receive and approve the returned item.

Step-by-Step Return or Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, contact our Customer Care team at [email protected] with your order number and item details. Use the template below to expedite your request.
  2. Receive Authorization & Instructions: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions.
  3. Package and Ship: Securely pack the item in its original packaging. Clearly write the RMA number on the outside of the box. Ship it to the address we provide using a trackable service.
  4. Inspection & Processing: Our team inspects the return (typically within 3-5 business days of receipt). Upon approval, we immediately process your exchange or refund initiation.

Return/Exchange Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Victorian Plumbing Shop Customer Care Team,

I would like to request a [Return / Exchange] for an item from my recent order.

Order Number: [Please insert your order number] Product Name: [e.g., “Brushed Brass Basin Pillar Taps”] Reason for Return/Exchange: [e.g., “Wrong size,” “Finish does not match,” “Changed mind”]

Please advise on the next steps, including the return address and any specific instructions. I understand the 15-day return policy and that I am responsible for return shipping costs unless the item is faulty.

Thank you for your assistance.

Sincerely,
[Your Full Name] [Your Email Address] [Your Phone Number (Optional)]

Refunds: Timing & Method

Your financial security is paramount. Refunds are processed with precision.

  • Timing: Once your return is received and approved, we initiate the refund within 5-10 business days.
  • Method: The refund is issued to the original payment method used during purchase (Visa, Mastercard, JCB, or PayPal). The time for the refund to appear in your account depends on your financial institution’s policies.
  • Exchanges: For exchanges, once the return is approved, we ship the replacement promptly. Standard or free shipping (based on the original order value) applies to the new item.

Important: Original shipping fees (e.g., the $12.95 Standard Shipping fee) are non-refundable unless the return is due to our error (e.g., wrong item shipped).

Non-Returnable Items

To ensure hygiene, safety, and compliance, the following product categories cannot be returned or exchanged unless they arrive defective or damaged:

  • Sanitary Sealing Components: This includes Bathroom Plugs & Wastes, Basin Wastes & Plugs, and Bath Wastes & Plugs. For clear hygiene reasons, these are final sale once the packaging is opened.
  • Bathroom Extractor Fans: Due to their electrical components and complex installation requirements, these are final sale unless faulty.
  • Custom or Special Order Items: Any item not part of our standard catalog.
  • Used, Damaged, or Incomplete Items: Products not in original, resalable condition with all parts and manuals.

If a non-returnable item arrives damaged or defective, please contact us immediately at [email protected] with photos for a prompt resolution.

Need Help?

Our dedicated customer care team is here to assist you in completing your dream bathroom vision.

For questions regarding returns, exchanges, or shipping:
Email: [email protected]

Postal Address for Authorized Returns:
Victorian Plumbing Shop
Returns Department
1671 Apple Lane
Bloomington, US 61701

Please Note: Always wait for our instructions and RMA number before shipping any items to this address.

 Victorian Plumbing Shop (bathplumbings.com). All rights reserved.

Serving style-conscious homeowners and practical renovators globally.